Reference

Terms and Conditions That Govern Your dh111 Account

These terms set out the rules for opening and using your dh111 account, including deposits through bKash, Nagad, and Rocket, and access to our lobby where local law and your eligible region permit it.

Account eligibility appliesLocal law and region govern accessbKash, Nagad, Rocket coveredWallet and withdrawal rules applyContact support for any query
dh111 Terms and Conditions That Govern Your dh111 Account
TERMS SUPPORT CONTACT

How to Reach Us About These Terms

Live Chat Our live chat is the quickest way to ask about a term that is unclear or to flag something on your account. Start a chat from any page while logged in.
Account Help If a term affects a pending withdrawal or a bKash, Nagad, or Rocket deposit query, reach out through the account help section so we can pull up your wallet record directly.
Written Queries For formal questions about how a term applies to your specific situation, send a written query through the contact form. We will respond to the registered account address.
HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights Under These Terms

Account Security Your account is protected by OTP verification on login. If you notice access you did not authorise, contact live chat immediately and we will freeze the account while we investigate.
Data Retention We hold account data for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of your data through the contact form.
Wallet Verification Your registered bKash, Nagad, or Rocket number is tied to your account name. Any change to a linked wallet number goes through a manual verification step before it takes effect.
Requesting Changes To update your registered details or request a correction to your account record, submit a written request through the contact form with your account ID and the change you need.

Questions About Your dh111 Terms and Account Rights

Yes. Any deposit made via bKash, Nagad, or Rocket falls under these terms alongside the wallet provider's own transaction rules. Both sets of rules apply at the same time.

We post the updated version on this page. Continuing to use your account after the update is published means you accept the revised terms. We recommend checking this page periodically.

Access depends on your local law and eligible region. It is your responsibility to check whether using the platform is permitted where you are. We do not extend access where local law restricts it.

Send a written request through the contact form with your account ID. We will confirm what data we hold and provide a summary within a reasonable period of receiving your request.

Contact live chat straight away. We can place a temporary hold on the account while we review recent login activity, and guide you through the steps to secure it again.

You can request account closure through the contact form or via live chat. Once closed, your wallet balance must be withdrawn to your registered bKash, Nagad, or Rocket number first.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.