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How dh111 Operates and What Applies to You

These legal terms set out the conditions under which dh111 operates and the rights and responsibilities that apply to your account.

Account ConditionsEligible RegionsbKash, Nagad, Rocket ScopeUser RightsLocal Law Applies

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ACCOUNT AND DATA CONDUCT

How We Handle Your Data and Account Security

We keep your account data only as long as it is needed for the purpose it was collected — transaction records, identity verification steps, and support history each have defined retention periods. You can request a summary of the data we hold on your account by contacting support in writing. Account security uses standard session controls; we recommend you log out after each mobile session, particularly when using shared devices.

Data Retention

We hold transaction and identity records for defined periods only. Once the retention period ends, data is deleted unless a legal hold requires otherwise under applicable law.

Cookie Handling

Cookies on the platform track session state and account preferences. You can adjust cookie settings in your browser, though some account functions depend on session cookies to work correctly.

Account Access Control

Each login requires OTP verification tied to the mobile number on your account. If your number changes, update it through account settings before your next bKash or Nagad transaction.

Right to Request Changes

You may request a correction to your account data or ask for an account closure at any time by contacting support. We confirm completed requests in writing within a reasonable timeframe.

What These Terms Cover and Where They Apply

dh111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

dh111 operates as a private member support hub, and these terms govern every part of your relationship with the platform — from account creation and wallet activity to how disputes are handled. We do not make claims about licences or jurisdictions we have not disclosed to

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you directly. Your use of the platform is subject to the laws of wherever you are located, and we ask you to confirm eligibility before completing an account action. Payments processed through bKash, Nagad, or Rocket are each subject to the individual terms of those wallet
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providers, in addition to the conditions here. When you deposit or withdraw, the transaction record visible in your account wallet is the authoritative record; if there is a discrepancy between your bKash or Nagad statement and what appears in your account, contact our support team with
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both references. We may update these terms periodically. When we do, a notice appears on the platform the next time you log in. Continuing to use the account after that notice constitutes acceptance. If you do not agree with an update, close your account before completing
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any further transactions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over an account action, or a request to review how your data is handled, our support team is the right starting point. We aim to respond to legal and account queries with a written reply so you have a record of the resolution. For payment disputes involving bKash, Nagad, or Rocket, share the transaction reference alongside your account number when you write in.

Live Chat Start a live chat from your account page for immediate legal queries. Include your account number and the specific term or transaction you are questioning.

Email Support Send a written request for any formal legal or data query. Attach your bKash, Nagad or Rocket transaction reference where a payment dispute is involved.

Account Help Centre Access the Help Centre directly from the account menu on mobile or desktop to find policy documents and submit a formal account review request.

Common Questions About These Legal Terms

The questions below reflect what members ask most often about how these terms apply, how account data is managed, and what happens when a payment or account dispute arises. If your question is not covered here, reach out through live chat or email with your account reference.

Yes. Access and the applicability of these terms depend on your local law and whether you are in an eligible region. We do not confirm eligibility on your behalf — you are responsible for checking before using the account.

Contact support via live chat or email. Provide your bKash or Nagad transaction reference number alongside your account number. We reconcile the records and confirm the outcome in writing.

Send a written request through the Help Centre or by email. Include your account number and specify what data you want reviewed. We respond within a reasonable period and send the summary securely.

We notify you of any changes at your next login. If you continue using the account after that notice, it counts as acceptance. If you disagree, close your account before completing further transactions.

Retention periods vary by record type — transaction data, identity verification and support history each have separate timelines. Once a period ends, data is deleted unless applicable law requires a longer hold.

Contact support immediately. Account recovery requires identity verification before a number update is applied. This protects your wallet and prevents unauthorised access to pending bKash or Rocket withdrawals.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How dh111 Operates and What Applies to You

How We Handle Your Data and Account Security

Data Retention

Cookie Handling

Account Access Control

Right to Request Changes

How to Reach Us on Legal Matters

Common Questions About These Legal Terms

01 Does my location affect whether these terms apply to me?

02 What should I do if my bKash or Nagad transaction shows a different amount than my account wallet?

03 How do I request a copy of the data dh111 holds on my account?

04 Can dh111 change these legal terms without notice?

05 How long does dh111 keep my account and payment records?

06 What happens if I lose access to the mobile number linked to my account?

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